Deorwine Infotech is looking for a dynamic and experienced IT Account Manager to join our team. As an IT Account Manager, you will serve as the primary point of contact for our valued clients, ensuring their technology needs are met and driving the growth of our IT services. If you are a customer-focused professional with a strong background in IT and a passion for building and maintaining client relationships, we encourage you to apply for this position. Key Responsibilities: 1.Client Engagement: Build and maintain strong, long-lasting relationships with clients through regular communication and check-ins. 2.Needs Assessment: Collaborate with clients to understand their business objectives and technology requirements. 3.Account Planning: Develop account plans and strategies to identify growth opportunities and deliver tailored solutions. 4.Service Delivery: Ensure the successful delivery of IT services and solutions to meet client expectations and satisfaction. 5.Issue Resolution: Address and resolve client concerns, issues, or escalations in a timely manner. 6.Contract Management: Manage contracts, service agreements, and renewals, ensuring compliance and profitability. 7.Product Knowledge: Stay up-to-date with the latest IT products, services, and solutions to provide informed recommendations to clients. 8.Problem Solving: Collaborate with technical teams to identify and propose solutions to meet client needs and resolve technical challenges. 9.Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell additional IT services and solutions to clients. 10.Revenue Growth: Drive revenue growth through account expansion and new client acquisition. 11.Record Keeping: Maintain detailed records of client interactions, agreements, and service history. 12.Reporting: Generate reports on account activity, client satisfaction, and revenue performance. 13Competitor Analysis: Conduct competitor analysis and market research to identify trends and opportunities. 14.Training: Provide clients with training and guidance on IT products and services as needed.