Deorwine Infotech is seeking a dedicated and experienced Business Analyst (Post-Sales) specializing in IT to join our team. As a Business Analyst (Post-Sales), you will play a crucial role in ensuring the successful implementation and optimization of IT solutions for our clients. Your responsibilities will involve working closely with clients, technical teams, and project managers to ensure that our IT projects meet their business objectives. Key Responsibilities: 1.Client Relationship Management: Serve as a primary point of contact for clients after the sale is closed. Build and maintain strong relationships with clients to understand their evolving needs. 2.Requirements Gathering: Collaborate with clients to gather detailed post-sales requirements, including project scope, objectives, and desired outcomes. 3.Solution Implementation: Work with technical teams to ensure the smooth implementation of IT solutions that meet client specifications. Monitor project progress and manage client expectations. 4.Change Management: Assist clients in managing the change process associated with the adoption of new IT solutions. Provide guidance on best practices for integrating new technologies into their existing operations. 4.Documentation: Create and maintain comprehensive documentation, including project plans, user manuals, and training materials. 5.Quality Assurance: Conduct quality assurance assessments to ensure that IT solutions meet established standards and client requirements. 6.Training and Support: Develop and deliver training programs to end-users to ensure successful adoption of IT solutions. Provide ongoing support and troubleshooting assistance as needed. 7.Reporting and Analysis: Analyze data and performance metrics to assess the impact and effectiveness of IT solutions. Generate reports and recommendations for improvements.