Job Detail

Operation Manager

Date Posted: Oct 13, 2023
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Job Detail

  • Location:
    Dubai, Dubai, United Arab Emirates
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    Third Shift (Night)
  • Career Level:
    Department Head
  • Functional Area:
  • Positions:
  • Experience:
    5 Year
  • Gender:
  • Degree:
  • Apply Before:
    Nov 30, 2023

Job Description

Training Flashes Ensures analysts meet standards for monitoring in an objective fashion all customer contact points Responsible for reporting all behavior that does not conform to the quality standards set by account management and Joint Venture client Works with Operations, Training and client as consultant as well as regulator of quality issues People Management Handles and resolves resistance of the team to change as it involves conflicting views and opinions Conducts training meetings. Expands training knowledge through seminars and keeping abreast of current training issues Works with Training Manager and Operations Managers to provide trend reports to address any issues that need refresher training or that may be newly discovered Works with QA Team Leaders to resolve grievances Develops and trains team members through coaching, providing work advise and motivation

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